Activate your account

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Find your account

This takes about two minutes. We'll find your service account and get your login set up.

Look up by

Account number *

You can find your account number on your most recent bill.

Email address *

Use the email on file for your service account.

Personal name or business name on account *

Enter it in full, exactly as it appears on your bill — including both names on a joint account.

If we find a match, we'll send a link before setting up your login.

We can't run the security check just now, so we can't look up your account. Please try again in a few minutes, or call and someone can finish this with you.

Confirm your email address

We'll send your verification link to the email already on file: . Type it in full below to confirm it's yours.

Email address on file *

This needs to match what we have on file exactly.

This address doesn't reach you any more? Give this city a call on — they can update your details and finish this with you.

Add an email address

We will send you a verification link to the email you insert below. Type it in full below two times to confirm.

Email address *

Confirm email address *

This becomes the address you'll log in with.

Already set up? Go to the login page — you can sign in there, or reset your password if you've forgotten it.

We can't run the security check just now, so we can't send your link. Please try again in a few minutes, or call and someone can finish this with you.

Check your email

We've sent a link to your email address. Open it to confirm your email, then you'll pick a password. It expires in 30 minutes.

New link sent to — give it up to a minute.

Didn't receive it? Check your junk folder, then or .

To send a new link, tick the box below first.

We can't run the security check just now, so we can't send another link. Your first link should still work — check your junk folder, or call for help.

We couldn't find an account

We checked your account number and email, and neither matched anything we have on file. Give this city a call and someone on staff can help.

Please contact this city

We found the account, but it isn't in a state we can activate online. Someone on staff can sort this out with you.

This account already has a login.

Looks like you're already set up

Someone's already activated a login for this account. If that was you, use "Forgot your password?" to get back in. If not, give this city a call and staff can help sort it out.

Go to login Or call this city on .

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